Overview
This project is an eLearning course aimed at employees of a hospital. The goal of this training is to reduce the amount of HIPAA Privacy Rule violations by increasing the level of awareness among the staff.
Audience: All hospital employees.
Responsibilities: Instructional Design, eLearning Development.
Tools Used: Articulate Rise 360.
Problem
The fictional client for this project was a hospital that had encountered several issues of staff violations of the HIPAA Privacy Rule, many of which were not documented properly or in a timely manner. The hospital had a HIPAA lecture style in-person training every year in which a facilitator would review the HIPAA Privacy Rule and would inform the staff about best practices. The training did not appear to have been very successful based on the results, and the client reported that it was not a very popular training either.
Solution
I recommended eLearning as the best training option in this situation because the experience would be more engaging in nature and more individualized in pace than the existing in-person training. I proposed a 10-minute course that employees would take in the beginning of their employment and that could be taken again as a refresher on a yearly basis or after violation incidents.
Process
1. Design document
The design document was key in determining how the content of the course aligned with the objectives that the course was meant to achieve.
Click here to download the full document
2. Interactive Prototype
Because Articulate Rise 360 is such a flexible, easy-to-use tool, I jumped right into development once I had completed my design document and set my objectives, evaluation, and course structure. The first prototype had the same features and feel as the final product would, but it still needed to be tested with a small audience for feedback on usability, transitions, content organization, and overall experience.
3. Full Development
I reviewed all feedback from the test audience and made decisions regarding what to modify to elevate the final product. Some improvements that were made in this phase included adding custom buttons at the end of each lesson, which now gave a preview of what the next lesson would include, and explicit instructions on what to do in each section (e.g. "Click on each tab to review more"), which I had not considered necessary in my initial design.
